Refund policy

At Gemma Bear Stories, we take great care in ensuring every book is packed and delivered with love.

Please note that we have a no returns policy. We do not offer refunds or exchanges for change of mind or accidental purchases.

However, if your item arrives faulty or damaged, we’re happy to provide a replacement or refund. To arrange this, please contact us within 7 days of receiving your order at hello@gemmabearstories.com.au, including your order details and a clear photo of the issue so we can assist you as quickly as possible.

Thank you for your understanding and support of our small business.